PRIVACY POLICY
Last update: 18/04/2020

We’re committed to protecting the privacy of all individuals that provide Personal Information to us, including the data recorded by customers in Foodzilla that relates to their clients or patients. This Privacy Policy explains how we collect, protect, use and share personal information.

We may review and change this policy from time to time. When we do, we'll update this version located at https://foodzilla.io/privacy.html and in other suitable places.

  • "Zilla Technologies", or Zilla Technologies Ltd, is us - the company behind Foodzilla platform and mobile apps.
  • "Foodzilla" is the Foodzilla software platform, mobile application, and services related to it that don't have a separate privacy policy.
  • "Agreement" refers to the Foodzilla Terms of Service found at https://foodzilla.io/terms.html
  • "Customer" is a user of Foodzilla platform and/or mobile apps who has agreed to our Terms of Service.
  • "Personal Information" means information that can identify an individual.
  • "Services" means the provision of the Foodzilla software platform, mobile applications and related platform, and services related thereto (such as customer support).

SECTION 1 - PERSONAL INFORMATION WE COLLECT

We collect personal data in a couple of ways - directly and indirectly.

PERSONAL INFORMATION WE COLLECT DIRECTLY

We directly collect Personal Information if you send an enquiry to us from our website, use Foodzilla platform and/or mobile apps, or get in touch with us by chat, email, or phone. We may also collect some Personal Information if you engage with us through social media.

This information can include your name, gender, age, email addresses, and banking details.

For customers using Foodzilla mobile apps, we directly collect a special category of personal data. This includes details about their nutrition, exercise and overall health metrics.

We do not directly collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership. Nor do we collect any information about criminal convictions and offences.

PERSONAL INFORMATION WE COLLECT INDIRECTLY

We indirectly collect Personal Information when someone uses Foodzilla to record data about someone other than themselves. A typical scenario would be when a healthcare professional records information about a patient or client.

This information can include names, genders, dates of birth, email addresses, information about nutrition and exercise, and patient treatment notes and records. This can include sensitive information such as health records.

  • Browser and hardware data, such as IP address, type of device, operating system, browser type, screen resolution, language, device make and model, as well as the versions of the above mentioned services.
  • Cookie and tracking technology data, which would include pages visited, time spent on pages, language preferences, and other anonymous traffic data.
  • Transaction data, including details about your Foodzilla subscription, payment dates, and renewal dates.

SECTION 2 - HOW THIS INFORMATION IS USED

Generally speaking, the Personal Information we collect is used by us to operate Foodzilla.

The Personal Information we collect about our own Customers is mostly used for billing, identification, authentication, and for contacting them if we need to.

The special category of Personal Information such as nutrition and exercise data is used to help our Customers visualize their health data and/or their patients' health data.

We may, with consent, use email addresses to share news, tips, updates and special offers. People who receive these promotional emails can unsubscribe at any time.

We may use other data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all of other data as “personal data” under applicable data protection laws. Where this is the case, we will process other data only for the same purposes as “personal data” under this Privacy Policy.

Other ways we may use your Personal Information:

  • To deliver customer service and assist you with any inquiries you may have.
  • To analyze trends, administer or optimise Foodzilla, monitor usage or traffic patterns (including to track users’ movements around Foodzilla) and gather demographic information about our user base as a whole.
  • To control unauthorised use or abuse of Foodzilla—or otherwise detect, investigate or prevent activities that may violate our policies or be illegal

SECTION 3 - HOW INFORMATION IS DISCLOSED

Except as described in this Privacy Policy, Foodzilla will not share, sell, or rent Personal Information with anyone without your permission or unless ordered by a court of law.

We work with third-party services in New Zealand, Australia, Europe and the USA (such as our web host, data backup, real-time infrastructure and payment provider) that we allow access to Personal Information, and may use it on our behalf strictly for the purposes for which they are engaged. We minimise the amount of personal data that is utilised by these services, and we have ensured that these services process your data in accordance with the appropriate regulations.

In rare circumstances, we may be obliged to disclose Personal Information if disclosure is required to comply with the law, if we believe our Terms of Service, located at https://foodzilla.io/terms.html, have been violated, if we believe it is necessary to protect our rights, or if the ownership and assets of Zilla Technologies were to be transferred to another party.

SECTION 4 - THE SECURITY OF YOUR PERSONAL INFORMATION

Data transfer is encrypted with SSL and WSS, stored in state-of-the-art facilities, access is restricted to those who have a need to know, and we regularly review our technology to maintain security.

In the event that there is a breach and your Personal Information that we have collected directly is at risk, you will be notified within 72 hours of discovering the breach. You will be informed of what information is at risk, steps that we have taken to ensure your safety, and what action we are taking or have taken to rectify the breach. To the extent permissible at law, in the event that there is a breach and indirectly collected information is at risk, we will follow the same protocol, however the affected Customers (rather than the individuals) will be notified instead.

SECTION 5 - ACCESSING YOUR PERSONAL INFORMATION

You can request access to the Personal Information you have provided to us, via email to support@foodzilla.io This enables you to receive a copy of the data and to check that we are lawfully processing it.

If you think there’s a problem with the Personal Information we hold about you, you will either have the tools available to make these changes, or you can request a correction. This enables you to have any incomplete or inaccurate data we hold about you corrected (though we may need to verify the accuracy of the new data you provide to us).

If you want to delete your Personal Information, we'll take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request. As we only collect information that is required, it is likely that revoking your consent will limit the functionality of your Foodzilla account.

Should you require to move your data to another service, you may request the transfer of your data (including Personal Information) to you or to a third party. We will provide to you, or a third party that you have chosen, your data in a structured, commonly used, machine-readable format.

You may withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. This will be notified to you at the time of your request if applicable.

SECTION 6 - LOCAL ACCESS AND PRIVACY LAWS

Foodzilla is a worldwide service, and we acknowledge that Personal Information about clients, patients, and the obligations of health professionals relating to them, may be subject to access and privacy laws in the country of residence of those patients and/or clients.

We'll take all reasonable steps to comply with local access and privacy laws, to the extent consistent with legal obligations we have under the New Zealand law, where we are based.

SECTION 7 - QUESTIONS OR COMPLAINTS

If you have any questions or complaints about our Privacy Policy or the way we handle your Personal Information, you can contact us at support@foodzilla.io. This is our preferred method of contact.